Dynamic and motivated sales and customer service professional with expertise in communication and
negotiating. Recognized for contributions to record-setting sales figures, territory expansion and new account
development. Innovative in leveraging extensive knowledge of products and services as well as creating
solutions for customers to drive loyalty, retention and revenue.
Experience
*Engaged with customers to effectively build rapport and lasting relationships
*Traveled through assigned territory to call on existing and prospective customers to maintain, seek growth opportunities and increase profitable sales volume while managing multiple varied customer accounts
*Promoted new products to new and existing customers
*Responded to customer concerns with urgency
*Liaised with Warehouse and Transportation as required along with Customer Service and Marketing to
ensure customer satisfaction with all products and services
*Performed complimentary merchandising services at each account
*Conferred with customers to evaluate purchase requirements and recommended best-fit company offerings
*Monitored inventory levels and kept adequate stock in product displays on sales floor
*Merchandised new stock to appeal to customers, grab attention and drive sale
*Established strong vendor relationships to maintain and support business
*Updated pricing and signage to complete product displays and educate customers
*Monitored and analyzed sales records and consumer purchasing trends
*Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles,
physiology and medical concerns
*Facilitated training on nutritional supplements for pharmacy associates
*Collaborated with medical professionals to provide extended patient care with appropriate supplementation
*Assisted pharmacy staff with prescription filling and payments
*Developed and executed sales promotions
*Ordered and processed product shipments
*Maintained relationships with 220 medical professional and 40 pharmacy/retail accounts
*Generated new accounts by implementing effective networking and content marketing strategies and needs analysis
*Maintained product knowledge and services; provided on-site training to healthcare professionals and
retail staff
*Built customer confidence by actively listening to their concerns and giving appropriate feedback
*Developed sales forecasts with clinic head to estimate future revenue
*Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
*Generated revenue by liaising between doctors and companies to sell products
*Conducted market research to collect information and insights about target market
*Prepared and delivered product presentations and answered questions about Bio Lonreco, Bio2go plus
other lines to increase sales
*Developed new business with Chiropractic clinics within Alberta which contributed to increased sales
targets by 65.4%
*Developed sales forecasts in collaboration with Manager to estimate future revenue
*Facilitated upselling by cultivating productive relationships with clients, including Healthcare Practitioners
and retail
*Documented client interactions, sales and pitches delivered in CRM system
*Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
*Serviced existing accounts on regular basis to maximize revenue