VENKATESH KATTELA
EXPERT SALES PROFESSIONAL
Dubai, UAE | Email: vkatt66@gmail.com | Cell Phone: +971-552542078
PROFESSIONAL SUMMARY
A result-oriented and experienced candidate seeking an independent sales position with the intention of building long-lasting relationships with clients and seeking various growth and profitable avenues for the organization. Interested in as a manufacturer’s representative in Dubai, U.A.E.
Highly motivated with extensive customer service and sales experience. Outgoing professional with a track record of driving increased sales, improving buying experience and elevating company profile with the target market.
Diligent and effectively demonstrate products and services, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
WORK EXPERIENCE
Trade & Business Finance Manager | FOSS Global Commercial Brokers LLC
Dubai – Nov 2022 – Present
Contact prospects about business loans and trade finance and explain the benefits
Upon submission of documents, evaluate and provide a solution as per their requirement Make a service agreement
Liaison with the concerned bank and submit the case
Follow up and receive the pre-approval
Get the client to sign the deal and close the sale
Mortgage Manager | New Best Credit Mortgage Broker
Dubai – May 2022 – October 2022
Analyze customers’ income, assets, investments, and debt-related information.
Identify the needs of customers and provide suggestions to the development team
Advice and assist clients in selecting financial products based on their budget and needs
Created and delivered presentations to clients in order to educate them on financial products
Originated mortgage loans via telephone and the Internet.
Generated sales by building a strong network through personal referrals and aggressive marketing plans
Insurance & Investment Advisor | Orient Insurance PJSC
Dubai - October 2018 - October 2020
Approached potential clients by using direct marketing mailings and phone contacts.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Explained advantages, features and disadvantages of various policies to promote the sale of plans, boosting
overall sales.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territories using consultative selling techniques.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
IELTS Trainer | IELTS Guru
Hyderabad - April 2018 - October 2018
Screened students who applied for IELTS, PTE, and OET training and conducted TNA (Training Needs Analysis).
Trained students in batches for the IELTS test in Listening, Reading, Writing, and Speaking (General and Academic).
Mentored students successfully to meet their goals of achieving 6 to 8 band scores in IELTS GT for immigration purposes.
Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
Used positive reinforcement and provided clear feedback to help students succeed.
Insurance Advisor | Gateway Insurance Broker LLC
Dubai - February 2017 - March 2018
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Explained advantages, features and disadvantages of various policies to promote the sale of plans, boosting overall sales.
Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and the physical condition of a person or property.
Responded to customer calls swiftly to resolve issues and answer questions.
Provided quotes and promoted products for building, contents and vehicle insurance.
Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Senior Representative | Synchrony Financial Services
Hyderabad - April 2016 - October 2016
Advise account details and set up payment on backlog dues.
Answered questions quickly via email or return phone calls within an 8 -an hour period.
Skip trace and contact bank US customers who have defaulted on Credit card payments in a call centre environment
Resolved issues through careful research and follow-up with customers.
Customer Service Associate | Dell International Services
Hyderabad - August 2014 - April 2016
Answer US Dell customer concerns via telephone, email and chat. Resolved order status issues, exchanges, and returns.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Informed customers about special promotions and provided detailed information for various products.
Answered customer telephone calls promptly to avoid on-hold wait times.
Team Developer | Bank of America Continuum Solutions
Hyderabad - October 2006 - August 2013
Attend bank customers in the US to collect mortgage payments in an inbound call centre atmosphere.
Proactively educate homeowners about federal assistance and other plans to avoid foreclosures.
Designed and developed forward-thinking systems that meet user needs and improve productivity.
Used interpersonal and communication skills in interactions, enriching team collaboration, and customer relationships.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Customer Service Professional | SITEL India Limited
Hyderabad - October 2004 - June 2006
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Responded to customer calls and emails to answer questions about products and services.
Provided primary customer support to internal and external customers.
Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Direct Sales Manager | WWI Private Ltd.
Mumbai - December 1993 - April 2003
Performed analysis of competition to determine strengths and weaknesses as compared to various consumable goods.
Identified opportunities and cultivated new business through direct marketing and sales activities.
Coordinated 30+ employees selling Consumable products and services worth millions of rupees.
Trained sales workforces to the optimum level by imparting a sales method and plan.
Ran motivational meetings and provided candid feedback to representatives for improvement.
Imports & Exports Agent | Al Saree Trading & Contracting Company WLL
Doha - January 1986 - January 1992
Actively assisted the management in identifying key suppliers and manufacturers around the world for foodstuffs, building and contracting material, electrical equipment and accessories etc.
Procured quotations, booked shipping containers, and processed banking documentation to import goods from different countries.
Maintained inventory records and highlighted shortages and replenished goods on time.
Performed correspondence with the sellers across the world using, telephone, fax, telex and face-to-face meetings with delegates.
SKILLS
Excellent organization, follow-up and communication skills
Superior Analytical and problem-solving skills
Strong entrepreneurial spirit and competitive drive
Experienced in developing and maintaining customer relationships
Adept in evaluating the financial histories of clients
Strong in Indian sub-continent languages - Telugu, Hindi, English, Urdu and conversational Arabic
EDUCATION, CERTIFICATIONS AND LICENSES
Certificate in Fundamentals of Digital Marketing
Google Open University
February 2021 - August 2021
Continuing education in Digital Marketing
Advanced Diploma in Teaching English
The American TESOL Institute
April 2014 – Aug 2015
Completed professional development in teaching English
Certificate in IELTS 7.5
British Council & University of Cambridge
June 2012 – January 2013
Continuing education in English Proficiency
Certificate in Financial Planning Financial Planning Standards Board India June 2012 – January 2013
Completed professional development in Risk Analysis & Insurance Planning, Investment Planning and Retirement Planning
Bachelors Degree – B.Com.
Osmania University
June 1983 – Apr 1986
Completed bachelor’s degree education in Commerce
Higher Secondary Education Intermediate Education Board June 1981 – Mar 1983
Completed higher secondary education in Biology and Physical Sciences
High School Diploma Secondary School Education Board June 1978 – April 1981
Completed fundamental education and development
Declaration: I hereby declare that the above-given information is true to my knowledge.
Location: Dubai, United Arab Emirates
Date: